FREQUENTLY ASKED QUESTIONS
Where are you based?
I am based in Stevenage Hertfordshire in the uk. My address will be given upon booking as I do not feel comfortable putting my address online.
What type of cakes do you make?
Bespoke buttercream covered cakes, drip cakes, fondant covered cakes and 3D realistic cakes.
Do I pay a deposit ?
I will take a small Non refundable deposit upon booking Full payments will be taken on the day of collection. Cakes can not be taken from my property if payment hasn’t been paid in full. Non refundable deposits must be paid on the day of ordering to secure your booking in my diary.
What if the cake is damaged after collection and can i get a refund?
After the cake has left my property it is no longer my responsibility any faults that happen after the cake is collected will not be refunded.
How can I pay the deposit and the rest of my payment?
I take payments through PayPal and or bank transfer. Some customers prefer to pay their non refundable deposits through PayPal then cash on collection day.
Do you offer a delivery service?
Unfortunately I do not drive as of yet so I am only able to offer collection at this time.
What is your food hygiene rating and are you registered?
Yes I am fully registered with my local authority, I have a level two certificate in food safety and hygiene I also have a certificate in food allergies.
Do you cater for people with allergies?
Yes I do offer dairy, gluten, nut free option. Please understand that all bakes and cakes MAY CONTAIN dairy/gluten/nuts because of the products and ingredients used in my home kitchen but be assured that extra care is taken at all times for all my orders.
Can you make the specific cake for me and make it look exactly the same as the picture also will the colours be the same exactly the same shade?
unfortunately I cannot replicate the exact cake from the picture you send me as that would be copyright, I can make the cake slightly similar and add my own touches to it but your pictures will be used as inspiration only.
Colours will most of the time be a match to the ones you'd like but sometimes certian shades are harder to create than others and sometimes colours develop as the buttercream sets turning it to a darker or lighter shade of the chosen colour.
Please be assured that every cake is made with 100% effort and care.
What information should I included when ordering cakes and cupcakes?
What style of cake your looking for.
How many people it will have to feed.
Flavours of Cake and fillings.
Allergies and intolerances.
I will contact you a week before your cake is due for collection to double check everything with you and finalise details. I will also contact you the night before your cake will be collected to discuss a time slot for collection and a picture of your finished product will be sent to you.